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We are committed to providing you with exceptional customer service.
Thank you for taking the time out to complete our customer feedback form. We appreciate your business and look forward to serving you again in the near future.
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Refund Policy
The following terms and conditions apply as they relate to refunds for online payments only:
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The request for refund must be made within five (5) business days of making the online payment.
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Requests for refunds can be made by letter addressed to Trident Insurance - Accounts Receivables or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please be sure to include the policy number, name on the policy, your contact information and the amount due for refund in your correspondence to us.
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All refunds will be made by cheque to the cardholder. Cheques will take within five (5) business days to be processed.
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Refund payments may be subject to special terms and conditions, eg. if there has been a claim on your policy. Please refer to the Cancellation Policy section on your insurance policy for more details.
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Refunds will be made in Barbadian dollars.
This Refund Policy applies to online payments made via www.tridentins.com.
Payment Installments Policy
This contract will be made under Barbadian law and subject to the jurisdiction of the courts of Barbados.
It is a condition of your contract of insurance that the Installment premium(s) due must be paid to and received by Trident Insurance Company Limited on or before 16:00 hours on the due dates stated above.
It is also declared and agreed that where Premium Installments due and payable above remain outstanding as at 16:00 hours on the seventh (7th) day after the "Due Date", then the cover under this insurance and any obligations assumed or imputed under this insurance shall stand to be cancelled, ceased or revoked immediately from inception/renewal date (or from the Due Date of the unpaid Installment Premium).
It is further declared IN CONSIDERATION OF this financing facility having been extended by Trident Insurance Company Ltd. (hereinafter called "the Company") to the Insured and whereby, the Insured accepts the terms and conditions of this facility by paying the 1st Installment stated above also the Insured hereby agree(s) as follows:
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To dutifully pay each Installment Premium on the Due Date stated above to the Company on or before the Due Dates specified herein, whether or not any demand be made by the Company therefore;
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That in the event a loss should occur during the currency of this facility arising in a claim from the Insured, all outstanding balances at the time of the loss shall immediately become due and payable before the claim is processed and settled.
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That the terms of this Installment Agreement are incorporated and made an express Condition of the Policy applicable to this Insurance.
Please note the RENEWAL Payments made AFTER the renewal date cannot be made online and will be received and processed ONLY at our Customer Service Centre, Hastings. Renewal Documentation will be mailed to you once payment has been made.